Staff selection and training are important aspects of every call/contact center operation and can be significant determining factors in their effectiveness and productivity.
CSRs are the prime human resource focus of the call center, as they should be, because they are the first point of contact with the customer. Managers and supervisors responsible for operating the sophisticated environment of the modern call center need to be knowledgeable in many areas, including business, team leadership, motivation, counseling, mentoring, scheduling, complaint handling, and incentive programs, as well as being able to communicate an organization's business and objectives.

Sibeh delivers a wide range of training topics such as:

For Contact Center CSRs:
	Excellence in Customer Service
	Call Center Communication Skills
	Call Center Telephone Sales
	Customer Service Skills for the Help Desk

For Contact Center Managers:
	Call Centers: People Management
	Call Center Management: Leadership
	Performance Metrics for an Inbound Call Center