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Sibeh introduces "healthcard", a 24/7 phone counseling service available to iranians all over the world |
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| Iranians now can talk to a doctor or a psychologist anytime anywhere. |
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| 07 Jul 2007 |
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Sibeh launches the first 24/7 medical hotline in Iran-Tehran |
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| Telephone medical consults is the art and science of providing standard medical assessments, treatments, care and services to patients located remotely from the treating physician. The Sedaye Salamat service focuses on non-emergent (non-emergency), non-interventional primary care, in an effort to reduce unnecessary and inefficient trips to a doctor or emergency room. |
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| 26 Mar 2007 |
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SugarCRM Nominated Best Open Source CRM Solution |
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| The benefits of open source expand from cost savings and flexibility, to providing an alternative for proprietary applications. |
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| 18 Feb 2007 |
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Call Recording Can Benefit SMBs |
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| Call recording has long been an effective tool in the call center industry to help drive efficiency, productivity, training and compliance. What many organizations may not realize is that call recording can be used in numerous industries outside of the call center to bring benefits for the organization and its customers. |
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| 18 Feb 2007 |
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Getting New Reps Up to Speed with CRM |
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| We asked experts in customer relationship management for some top tips for getting new reps on the right track with CRM. Mike Betzer, VP of service CRM at Oracle, advises "Let the customer get off the phone and be thrilled. It's easier to retain a customer than a get a new one, so teach the rep to solve their problem, not just handle the call." |
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| 20 Jan 2007 |
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Competitive Intelligence + Market Research = Optimized Market Intelligence |
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| Enhanced intelligence maximizes customer acquisition and retention. |
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| 16 Nov 2006 |
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Planning for the Future: Unified Centers and Multimodal Agents |
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| Moving to VoIP and IP telephony in the enterprise is only a lateral step in being able to support the new opportunities for efficiently handling customer contacts that are not going to be all telephone-initiated voice calls. |
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| 16 Nov 2006 |
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Inside an Afghan Call Center |
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| You think your call center deals with some exotic issues? We recently heard from Steve Coyle, a training consultant who visited what is one of Afghanistan's first call centers in Kabul. |
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| 16 Nov 2006 |
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